Shipping and Returns

Shipping Policy

Please note that we only offer curbside delivery. This means our drivers will unload your glass onto the pavement outside your address. Our drivers are not insured to carry glass into your home or place of business, so please do not ask them to. Due to the size and weight of some products, please ensure that you make suitable arrangements beforehand.

Refund and Returns Policy

www.theglasswarehouse.co.uk may, but are under no obligation to honour requests for refunds for the following reasons:

Non-delivery of the product – Due to an issue with the mail or courier service, you may not receive delivery confirmation. Depending on the price of the product, www.theglasswarehouse.co.uk may require you to first show proof that you have submitted a report to the mail service or courier company describing the missing item.


Irreparable defects with the product – Although all the products are thoroughly quality checked before release, unexpected defects may occur. This reason should be submitted to our Support Team for its approval of your refund request.

Product not-as-described – A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all sizes and measurements for each type of the product selected before submitting and confirming the order.

For more information please contact us on 020 8500 1188

    CERTIFICATES & PARTNERS
    What our customers say

    Fast turnaround on orders. Mostly deliver, but can collect for trade customers. Every kind of glass you can imagine cut to mm accuracy by laser. ⭐⭐⭐⭐⭐

    S Saleem, United Kingdom

    Enquiry desk staff are knowledgeable.
    Delivery guys helpful - especially if offered a coffee : )

    Easiest to deal with glass company & highly recommended! ⭐⭐⭐⭐⭐

    Vista Glass, United Kingdom

    Very competitive prices, best I could find. Delivery was very fast for bespoke sized glass. One of my glass panels was chipped, I contacted one of the team and it was re-made and delivered within 1.5 days. Great service and coms. Thanks. ⭐⭐⭐⭐⭐

    S Hampshire, United Kingdom

    Fantastic company. I've been using these guys for around 3/4 years, not only do they complete our orders in very short notice, they delivery and exceed our expectations...9/10 ⭐⭐⭐⭐

    Keep up the good work!!!

    G Howell, United Kingdom

    I've just replaced my wooden staircase balustrades with toughened glass. I used Express Toughening to supply the 10mm thick glass panels. The company is very professional and helpful. The project went well. ⭐⭐⭐⭐⭐

    M Purewal, United Kingdom

    Excellent level of customer service, from offering advice to assist in choosing the most suitable glass to prompt helpful delivery. ⭐⭐⭐⭐⭐

    C Lock, United Kingdom

    Fast quotations, fast processing and on time deliveries. Without doubt this supplier is at the top of their game. ⭐⭐⭐⭐⭐

    G Millett, United Kingdom