SHIPPING AND RETURNS
http://theglasswarehouse.co.uk may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://theglasswarehouse.co.uk may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Irreparable defects with the product: Although all the products are thoroughly quality checked before release, unexpected defects may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all sizes and measurements for each type of the product selected before submitting and confirming the order.
What our customers say
Excellent level of customer service, from offering advice to assist in choosing the most suitable glass to prompt helpful delivery.
Very competitive prices, best I could find. Delivery was very fast for bespoke sized glass. One of my glass panels was chipped, I contacted one of the team and it was re-made and delivered within 1.5 days. Great service and coms. Thanks.
Fast turnaround on orders. Mostly deliver, but can collect for trade customers. Every kind of glass you can imagine cut to mm accuracy by laser.
I've just replaced my wooden staircase balustrades with toughened glass. I used Express Toughening to supply the 10mm thick glass panels. The company is very professional and helpful. The project went well.
Fantastic company. I've been using these guys for around 3/4 years, not only do they complete our orders in very short notice, they delivery and exceed our expectations...9/10
Keep up the good work!!!
Fast quotations, fast processing and on time deliveries. Without doubt this supplier is at the top of their game.
Enquiry desk staff are knowledgeable.
Delivery guys helpful - especially if offered a coffee : )
Easiest to deal with glass company & highly recommended!